Contact Bank of America

Common Issues Customers Face

At Bank of America, we understand that banking issues can be frustrating. Here are some common problems customers report:

• Account Login Issues: Trouble accessing online or mobile banking accounts.
• Unauthorized Transactions: Unexpected charges or suspicious account activity.
• Card Declines: Debit or credit cards being declined unexpectedly.
• Payment Delays: Delayed fund transfers or bill payments.
• ATM Errors: Issues withdrawing cash or ATM machine malfunctions.
• Customer Support Wait Times: Long hold times when calling support.

If you are facing any of these issues, call us immediately for assistance or visit our Help Center for step-by-step troubleshooting guides.

Emergency Contact Numbers

• Lost or Stolen Card: 1-800-432-1000
• Fraud Reporting: 1-800-649-2266
• International Collect: 1-212-800-3108 (Call collect from outside the U.S.)

For other country-specific numbers, visit our international contact page.

Additional Support

Bank of America offers multiple support options to ensure you get the help you need:

• Email Support: Reach out to us via the secure messaging feature in your online banking account.
• Live Chat: Available through the Bank of America mobile app for quick answers.
• Branch Locator: Find the nearest branch or ATM using our branch locator.
• Financial Assistance: Speak with a representative about loans, mortgages, and payment assistance programs.